Coronavirus Notice

As we all know the current situation with COVID-19, and right now we shall all share a collective goal to maintain our health and safety.

Logicool Air Solutions LLC. is considered an essential business and will continue to remain open during this unprecedented time. We will be following cleaning protocols recommend by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.

Service call precautions

We are open and running calls to homes or businesses. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home and businesses are able to perform or provide their essential services. We also need to take caution to protect our team members and make sure they stay healthy as well.

When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need.

In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.

You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.

Maintenance Calls

We will be running Maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact.  System maintenance is still very important and does not need to be put off for too long or ignored all together.

Obtaining signatures for work

Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.

For equipment sales, we have the option of electronic signature approval via email and we will require signatures for replacement equipment.

Payment

During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing. If you do not want to give this information to a technician, you may call it in to the office to be submitted.

Measures we are taking for our team to be aware of

• Social distancing, no shaking of hands.

• Mandatory washing of hands after each service call.

• Daily disinfecting and sanitizing all tools, insides of vehicles and work spaces.

• We monitor the health of each employee daily.

Please do not be offended by these best practices. We want to be as friendly and compassionate as humanly possible at this time and hope that you will kindly accommodate us in following through with these immediately.